Can't withdraw fund - stay away

I deposited $9,000 overall in first two months, able to withdraw twice to test withdraw capability. After my account balance profit/reach to $27k, multiple attempts to withdraw any amount with no success. I continue to trade XAUUSD and my account balance is now $62k but still not able to withdraw any fund from it. Not sure what to do now. Anyone has account here or experience similar issue like me here?